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Frequently Asked Questions

Reduce the cost and complexity of reaching the right buyers, and build lasting business relationships through professionally organized online trade shows.

Getting Started

5 questions
  • What is XpoFairs?

    XpoFairs runs trade shows entirely online, making it cheaper and easier for businesses to find new products and suppliers. Buyers and exhibitors can meet, browse, and do business from wherever they are.

  • How do I register as a buyer?

    It takes less than a minute. Click any Register as a buyer button, fill in a few details, and your account is ready. Then you can pick up a Buyer Pass for any show you like.

  • How do I apply for a booth as an exhibitor?

    It's easy! Click any Apply for booth or Book a demo button on our website. Then choose the show you'd like to exhibit at and pick a time for a demo with a member of our sales team.

  • Do I need to download an app?

    You don't have to, but we recommend it, especially if you'd like to visit shows from your phone. The XpoFairs app is available on the App Store and Google Play.

  • Which trade shows does XpoFairs run?

    We run online trade shows across lots of different industries in many different countries. To see what's on right now, check out our Box Office.

For Buyers

5 questions
  • Is registering as a buyer free?

    Yes, registering is free. Most of our shows are free to attend too, although a few charge for a Buyer Pass. You'll find the details for each show at our Box Office.

  • How do I find the right exhibitors quickly?

    The quickest way is to ask Matchmaker. Tell it exactly what you're looking for, and it will recommend the right booths. It can even take you on a personalized tour of the show. If you'd rather look around yourself, head to the hall that best fits your needs and browse until something catches your eye.

  • Can I message exhibitors directly?

    Yes! If a booth catches your eye, you can send the exhibitor a direct message and chat in real time. Or, if you prefer, just leave your business card at their booth and they'll get in touch with you.

  • Do I need a new pass for every trade show?

    Yes, each show has its own Buyer Pass. Luckily, once you've registered, getting one only takes a moment.

  • Can I revisit a trade show after it closes?

    Unfortunately not. Each show runs for around three months and can't be visited once it closes, so be sure to make the most of it while it's open!

For Exhibitors

5 questions
  • How much does a booth cost?

    It depends on which show you'd like to join. Either way, exhibiting with us usually costs far less than a traditional trade show, and many exhibitors save more than 80%. We also don't charge commission. You just pay one simple flat fee.

  • How long does it take to set up a booth?

    Usually just a few hours or less. Since you can add as many panels to your booth as you like, how long it takes is really up to you.

  • Can I make changes to my booth during a show?

    Yes. Once your show is live, you can still make changes to your booth. While you're editing, your booth will show that it's being updated. When you're done, just resubmit it and the show organizers will approve your changes.

  • Do you provide booth design templates?

    Yes. There are four beautiful booth layouts to choose from: Panorama, Split, Triptych, and Product. You can mix and match them to build your booth.

  • How do interested buyers get in touch?

    Most interested buyers will either leave their business card at your booth (and you'll get a notification) or send you a message directly.

Matchmaker & AI

4 questions
  • How does XpoFairs Matchmaker work?
  • Is Matchmaker free to use?

    Yes! Matchmaker is free for all registered visitors.

  • Can exhibitors influence how Matchmaker recommends them?

    No. Exhibitors can't pay to change Matchmaker's recommendations or to get a better spot. Matchmaker has one job: matching buyers with the exhibitors, products, and services that best fit their needs. That said, there is one thing exhibitors can do: tell us more. The more you share about your business, products, services, and what you can offer, the better Matchmaker understands you, and the better it can connect you with the right buyers.

  • Does Matchmaker replace browsing booths myself?

    Not at all! Matchmaker simply does the research for you, finding the exhibitors and products that match what you need, so you have more time to enjoy the show. Think of it as your personal guide. It points out hidden gems and promising suppliers you might otherwise miss, while you're still free to explore, meet people, and make your own discoveries along the way.

Passes & Pricing

3 questions
  • What's the difference between a buyer pass and an exhibitor booth?

    A Buyer Pass is your ticket to the show. With it, you can explore exhibitors, discover products, use Matchmaker to find the right suppliers, and start connecting with exhibitors. A Exhibitor Booth is your own space at the show. It helps you stand out from the competition, show off your products and services, connect with potential buyers, and find new business.

  • Do you offer passes across multiple trade shows?

    Each XpoFairs show has its own Buyer Pass. The good news is that you only need to register with us once, and then you can attend as many of our shows as you like. Depending on the show, a Buyer Pass may be free or paid. You'll find all the details on each show's website or at our Box Office.

  • What happens if an exhibitor needs to cancel?

    Cancellations must be submitted in writing and acknowledged by XpoFairs. Refunds depend on how far in advance you cancel. Please refer to our Terms & Conditions for full details.

Trust & Sustainability

3 questions
  • Is XpoFairs different from other trade shows?

    Yes! XpoFairs hosts trade shows entirely online across a range of industries, making it easier, more affordable and more environmentally friendly to connect and do business.

  • How is XpoFairs more sustainable than a physical trade show?

    As XpoFairs operates entirely online, buyers and exhibitors can connect without the need for travel, physical exhibition stands or printed marketing materials. This helps reduce transport emissions, material waste and the overall environmental impact associated with traditional trade shows.

  • Who is behind XpoFairs?

    XpoFairs was founded by Fabian Santoro and Lucio Santoro, entrepreneurs with experience in the consumer products industry. They know firsthand how hard it can be for businesses to exhibit at trade shows and find new products, so they set out to make trade shows more accessible, affordable, and effective. Today, our team combines industry know-how with technology to change the way buyers and exhibitors connect. Our mission is simple: to help more businesses discover new opportunities and build valuable business relationships, without the cost and hassle of traditional trade shows.

Need more help?

Still have questions?Get in touch for further details.

Book a free, 15-minute demo and we'll walk you through anything not covered above. No pressure, just answers.

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